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Welcome to RELXOCEANIA FAQs

Product Knowledge

Pods Name are changing

As part of the upcoming regulatory changes for RELX Closed Pods in March 2024,we are proactively adjusting the names of some of our flavours to comply with these requirements. To ensure a smooth transition, we have already begun updating some of these flavour names, For more detailed information

Is RELX device waterproof?

All RELX devices are not waterproof.

How do l get started with my RELX device?

First, please make sure you are using the right pods for your device: The RELX Classic device is compatible with RELX Classic Pods, while the RELX Infinity and Essential devices are compatible with RELX Infinity Pods.

Start by simply inserting the RELX pod into the RELX device.

How do l charge my RELX device?

The RELX Infinity and Essential use Type C cables. The RELX Infinity has an additional pogo pin for the wireless charging option compatible with its charging case and charging dock.

Your RELX device is charging when the LED light pulses white. You'll know your device is fully charged when the light stops pulsing and is a solid white. It takes about 45-60 mins to fully charge your RELX device. RELX's smart-charge technology is designed to reduce overcharging.

You can charge a RELX device with a RELX pod inserted into the device, but this is not necessary.

How do l turn on my RELX device?

No buttons are required to turn on your RELX device, simply inhale from the mouthpiece. Once you have inserted a RELX pod into your RELX device, you are ready for a unique experience.

Do l have to clean the RELX device?

RELX devices are easy to maintain. To clean the charge contacts and inside the RELX device, use a dry or slightly moistened cotton bud.

What is the best way to store the RELX device?

Avoid storing a RELX device for more than two weeks on an empty charge. It is best to charge the device entirely and remove the RELX pod before storing.

As with all products containing nicotine or intended for use with the consumption of nicotine, store the RELX device out of reach of children and pets.

How does the RELX pod work?

RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.

How long does a RELX pod last?

The number of puffs per RELX pod varies by individual usage. It usually varies between 350-500 puffs.

How should l store my RELX pod? Do they expire?

While RELX Infinity Pods have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.

We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.

To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.

What is in the e-liquid of a RELX pod?

Building on years of research, RELX produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process.

Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt. 

Nicotine salt is the active ingredient.  Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.

Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.

Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables.

RELX uses standard non-oil-based flavoring compounds used in foods.

Can l open or refill my RELX pod?

To ensure product safety and quality, RELX pods are not designed to be reused or refilled and should not be opened. Opening or otherwise tampering with the pod will render the warranty on the pod null and void.